Version in force as of the date of publication on the Site.
1. Seller identification details
The website www.edk.ro is owned and operated by EDK CONCEPT SRL, a Romanian legal entity with its registered office at Str. Duiliu Marcu no. 50, Cisnădie, Sibiu County, postal code 555300, Romania, registered with the National Trade Register Office under no. J2018000630329, VAT/fiscal identification code RO39283859, share capital RON 5,000.
Contact details:
- E-mail: contact@edk.ro
- Phone: +40 732 855 227 / +40 785 335 335 (business hours: Monday–Friday, 08:00–17:00 EET)
- Correspondence and returns address: Str. Duiliu Marcu no. 50, Cisnădie, Sibiu County, 555300, Romania
- Bank account: IBAN RO77REVO0000394570788746, Revolut Bank
Hereinafter referred to as “EDK”, the “Seller” or “we”.
2. Definitions
- Site - the domain www.edk.ro and its subdomains;
- Client - any natural person (at least 18 years of age, with full legal capacity) or legal entity placing an Order on the Site;
- Consumer - a Client who is a natural person acting for purposes outside their trade, industry, craft, or profession, within the meaning of Government Emergency Ordinance (GEO) no. 34/2014 (transposing Directive 2011/83/EU on consumer rights);
- Order - the electronic document by which the Client expresses their intention to purchase Products from the Site;
- Contract - the distance contract concluded between EDK and the Client, without the simultaneous physical presence of the parties, under the terms of this document;
- Products - any goods listed on the Site and offered for sale;
- Customised Products - Products made to the Client’s specifications or clearly personalised, within the meaning of Art. 16 (c) of GEO no. 34/2014: products painted in the colour code of the Client’s vehicle, products configured by the Client (options, equipment, dimensions, finishes) and manufactured or assembled by the producer on the basis of that configuration, products adjusted, cut, drilled, or otherwise adapted at the Client’s request. These Products are exempt from the right of withdrawal, in accordance with Art. 8.6;
- Made-to-Order Products - Products which are not in EDK’s current stock and which are procured from manufacturers/suppliers in Romania or abroad specifically for the Client’s Order. The “customised” or “made-to-order” nature of a Product is indicated on the Product page and/or communicated to the Client before the Order is confirmed; the regime applicable to these Products is detailed in Art. 5.4, 8.6, 8.8 and Chapter 10.
3. Acceptance of the Terms and Conditions
3.1. Use of the Site and placement of an Order imply full acceptance of these Terms and Conditions. If you do not agree with them, please do not use the Site to place Orders.
3.2. EDK reserves the right to amend this document at any time, with amendments taking effect upon publication on the Site. The version applicable to an Order is the one in force on the date that Order is placed.
3.3. This document is supplemented by the Privacy Policy, the Cookie Policy, the Returns and Refunds Policy, and the Complaints Resolution Policy, available on the Site, which form an integral part of the relationship between EDK and the Client.
4. Products, prices and availability
4.1. All prices displayed on the Site are expressed in Romanian Lei (RON) and include VAT. Prices do not include delivery costs, which are calculated and displayed separately, before the Order is finalised, depending on the product and the destination.
4.2. EDK makes all reasonable efforts to ensure the accuracy of the information on the Site. Product images are for illustrative and presentation purposes; minor differences may exist compared to the delivered product (colour shades as rendered by screens, items shown in images which are not part of the standard delivery package, etc.). The essential characteristics of the Products are those stated in the Site description, in accordance with the manufacturer’s specifications.
4.3. Obvious errors. In the event of manifest display errors (a derisory price resulting from a technical or human error, obviously incorrect specifications, stock synchronisation errors), EDK is entitled to cancel the affected Order, informing the Client and fully refunding any amounts collected, with no further obligation between the parties. A manifestly erroneous price cannot serve as grounds to compel EDK to deliver.
4.4. Product availability is updated periodically but is not guaranteed in real time. If an ordered Product becomes unavailable, the Client will be informed as soon as possible and may choose between: waiting for a new delivery term, replacement with an equivalent product (with settlement of any price difference), or cancellation of the Order with a full refund of the amounts paid.
4.5. Compatibility check. The Products sold by EDK (automotive accessories, lighting systems, bull bars, side steps, hardtops, roller covers, suspension components, etc.) are intended for specific vehicle models, generations, body types and equipment levels. The Client is responsible for verifying, before placing the Order, the compatibility of the Product with their vehicle. Upon request, the EDK team provides free assistance in this respect, via the contact details in Art. 1. EDK shall not be liable for the selection of an incompatible Product where the delivered Product matches the Site description and the Client did not request a compatibility check or provided incorrect vehicle information.
4.6. Homologation and intended use. Certain Products (e.g. bull bars, auxiliary lighting systems, lift kits, suspension components) may require, under the applicable road traffic legislation, individual homologation (in Romania, RAR approval) and/or may be intended exclusively for off-road use, where this results from the Product description or the manufacturer’s documentation. Responsibility for using the Products in compliance with the road traffic legislation applicable in the country of use lies exclusively with the Client.
5. Placing an Order and conclusion of the Contract
5.1. Orders are placed by completing the steps on the Site: adding Products to the cart, filling in delivery and billing details, selecting the payment method, and confirming the Order.
5.2. The automatic Order registration message (the system-generated e-mail) only confirms receipt of the Order, not its acceptance. The Contract is deemed concluded when EDK sends the Client the shipping confirmation of the Products or, for Customised Products and Made-to-Order Products, the express confirmation of acceptance of the Order and its release into production or procurement.
5.3. EDK may refuse or cancel an Order, informing the Client and refunding any amounts collected, in situations such as: incomplete, incorrect or unverifiable data provided by the Client; failure or refusal of the payment transaction; errors under Art. 4.3; reasonable indications of fraud; repeated and unjustified refusals by the Client to accept previous deliveries.
5.4. Customised Products and Made-to-Order Products are paid in full in advance. The Order is released into production or procurement only after full payment of the price has been received. By placing the Order, the Client confirms having taken note of the “customised” or “made-to-order” nature of the Product, of the full advance payment requirement and, where applicable, of the special regime of the right of withdrawal set out in Art. 8.6 and 8.8, as displayed on the Product page and in this document.
6. Payment
6.1. Payment may be made by:
- online card payment, through authorised payment processors; EDK does not store and has no access to full card data;
- bank transfer to the account of EDK CONCEPT SRL: IBAN RO77REVO0000394570788746, Revolut Bank - the Order is processed after the payment has been confirmed as received;
- payment in instalments, through the financing partners displayed on the Site at checkout, under the terms set by them; approval of the financing falls within the exclusive competence of the financing institution.
6.2. The fiscal invoice is issued on the basis of the data provided by the Client, who bears full responsibility for its accuracy. The invoice is sent electronically to the indicated e-mail address and, for legal-entity Clients, also through the Romanian national RO e-Invoice (RO e-Factura) system, as required by law.
7. Delivery
7.1. EDK delivers by courier within Romania and the European Union. Delivery costs are calculated and displayed at checkout, depending on the product, dimensions, weight and destination.
7.2. Delivery terms are displayed on the Site, on each Product page, and vary depending on the type of Product, the country of origin and the manufacturer. The displayed terms are estimates; for Customised Products and Made-to-Order Products, the term depends on the manufacturer/supplier and may change for reasons beyond EDK’s control, in which case the Client will be informed of any significant delay. In all cases, delivery to Consumers will not exceed 30 calendar days from the conclusion of the Contract except with the Consumer’s express agreement (which, for Products with a displayed delivery term exceeding 30 days, is deemed given by placing the Order with acceptance of the displayed term).
7.3. Receipt of the parcel. The Client must check the external integrity of the parcel in the courier’s presence. In the event of visible damage (crushed, torn or deformed packaging, signs of moisture), the Client shall record this in the transport documents and/or refuse receipt, drawing up a report with the courier, and shall inform EDK within a maximum of 24 hours at contact@edk.ro, attaching photographs. This procedure is essential for the swift resolution of transport damage and does not affect the Consumer’s statutory rights.
7.4. The risk of loss or damage to the Products passes to the Client upon physical possession of the Products being taken by the Client or by a third party designated by the Client, other than the carrier.
7.5. If delivery fails for reasons attributable to the Client (incorrect delivery details, impossibility of contact, failure to collect the parcel within the period granted by the courier) and the parcel is returned to EDK, a new delivery will be made only after the Client has paid a new transport cost.
8. Right of withdrawal (applicable exclusively to Consumers)
8.1. Under GEO no. 34/2014, the Consumer has the right to withdraw from the Contract, without giving any reason and without penalty, within 14 calendar days from the date on which they take physical possession of the Product (or of the last Product, in the case of an Order delivered in several instalments).
8.2. To exercise the right of withdrawal, the Consumer shall inform EDK by an unequivocal statement, sent before the expiry of the 14-day period, by e-mail to contact@edk.ro or by post to: Str. Duiliu Marcu no. 50, Cisnădie, Sibiu County, 555300, Romania. Merely returning the parcel, without prior notification, does not constitute a valid exercise of the right of withdrawal. Model statement (use is optional): “I, the undersigned [name], hereby give notice of my withdrawal from the contract regarding order no. [number], received on [date]. I request the refund to account [IBAN].”
8.3. The Consumer shall return the Products, without undue delay, within 14 days at the latest from the date of communicating the withdrawal decision, to: Str. Duiliu Marcu no. 50, Cisnădie, Sibiu County, 555300, Romania. The direct costs of returning the Products are borne by the Consumer. For bulky or heavy Products (hardtops, bull bars, roller covers, side steps, etc.), which by their nature cannot be returned by standard postal services, the return must be made via dedicated courier or palletised freight services, the cost of which - potentially significant - is borne entirely by the Consumer.
8.4. EDK shall refund all amounts received from the Consumer, including the cost of the initial standard delivery (excluding the difference for a delivery method more expensive than the standard one, if chosen by the Consumer), within 14 days from being informed of the withdrawal, using the same payment method used for the purchase, unless the Consumer agrees to another method. EDK may withhold the refund until it has received the returned Products or until the Consumer has supplied evidence of having dispatched them, whichever is earlier.
8.5. Diminished value. The Consumer is liable for any diminished value of the Products resulting from handling beyond what is necessary to establish their nature, characteristics and functioning (the equivalent of testing in a physical shop). In particular, fitting on the vehicle, drilling, adjusting, scratching, signs of use, damage to the original packaging of Products whose commercial value depends on it, missing accessories, fastening elements, instructions or labels entail a reduction of the refunded amount, in proportion to the depreciation found, which may extend up to the full value of the Product where it can no longer be resold as new.
8.6. Exceptions to the right of withdrawal (Art. 16 of GEO no. 34/2014). The right of withdrawal does not apply to:
- Customised Products, as defined in Art. 2 - made to the Client’s specifications or clearly personalised (for example: hardtops and accessories painted in the colour code of the Client’s vehicle, products configured by the Client and manufactured or assembled by the producer on the basis of that configuration, products adjusted, cut, drilled or adapted at the Client’s request);
- sealed Products which are not suitable for return for health protection or hygiene reasons and which have been unsealed by the Consumer;
- the other situations expressly provided for in Art. 16 of GEO no. 34/2014.
8.7. The right of withdrawal belongs exclusively to Consumers. Legal-entity Clients and persons purchasing for professional purposes do not benefit from the right of withdrawal under GEO no. 34/2014 (see Chapter 10).
8.8. Regime of Made-to-Order Products. For Made-to-Order Products which do not fall within the category of Customised Products, the Consumer retains the statutory right of withdrawal under Art. 8.1. Since these Products are procured by EDK specifically for the Client’s Order, from manufacturers and suppliers around the world, we expressly draw the Consumer’s attention to the following conditions, which the Consumer assumes when placing the Order:
- payment is made in full in advance, in accordance with Art. 5.4;
- the direct costs of returning the Products are borne entirely by the Consumer, in accordance with Art. 8.3; for bulky or heavy products, the return requires dedicated/palletised transport, the cost of which may be significant;
- the refund may be withheld until the returned Product has been received and its condition verified, in accordance with Art. 8.4;
- any diminished value of the Product caused by handling beyond the limits of Art. 8.5 (fitting, drilling, signs of use, damaged packaging, missing accessories) shall be deducted from the refunded amount, up to the full value of the Product;
- the exercise of the right of withdrawal in bad faith or in an abusive manner (for example, successive orders for specially procured products systematically followed by returns) entitles EDK to refuse to process future Orders from the Client concerned, under Art. 5.3, without prejudice to the statutory rights pertaining to Orders already fulfilled.
9. Warranties and conformity
9.1. Legal guarantee of conformity. All Products sold to Consumers benefit from the legal guarantee of conformity under GEO no. 140/2021 (transposing Directive (EU) 2019/771). EDK is liable to the Consumer for any lack of conformity existing at the time of delivery of the Product and established within the statutory period. In the event of a lack of conformity, the Consumer is entitled, under the conditions and hierarchy provided by law, to have the Product brought into conformity (repair or replacement, at their choice, unless the chosen remedy is impossible or disproportionate), to a proportionate price reduction, or to termination of the contract.
9.2. Commercial warranty. Certain Products additionally benefit from a commercial warranty granted by the manufacturer, in accordance with the warranty certificate accompanying the Product (for example, extended periods for lighting systems). The commercial warranty does not affect or limit the Consumer’s statutory rights.
9.3. Situations not covered. The warranty covers material and manufacturing defects of the Product. The following do not constitute a lack of conformity and are not covered by the warranty:
- failures caused by incorrect fitting, failure to observe the manufacturer’s instructions, unauthorised modifications, drilling or additional adaptations not provided for by the manufacturer;
- normal wear and tear, consumables, mechanical damage, scratches and impacts occurring during use;
- failures caused by use contrary to the Product’s intended purpose, accidents, washing with aggressive chemical agents, or exposure to corrosive substances;
- for electrical and lighting systems: power supply at incorrect voltages, absence of relays and fuses recommended by the manufacturer, improvised or non-compliant electrical connections.
For Products requiring specialised fitting, EDK recommends installation in an authorised workshop and keeping the document attesting the installation; this facilitates establishing the origin of any defect and the prompt resolution of the claim.
9.4. Warranty procedure. Warranty claims shall be sent to contact@edk.ro, accompanied by: the invoice or other proof of purchase, a description of the defect, and relevant photographs and/or video recordings. EDK confirms receipt of the claim and responds within a maximum of 15 calendar days from receipt of the complete claim. The remedy (repair or replacement) is carried out within a reasonable time, without significant inconvenience to the Consumer, in accordance with the law, and may involve the technical assessment of the manufacturer or distributor. Transport of the defective Product within the resolution of a confirmed lack of conformity does not generate costs for the Consumer.
10. Legal-entity Clients (B2B)
10.1. The statutory consumer protection provisions - including the 14-day right of withdrawal (GEO no. 34/2014) and the legal guarantee of conformity (GEO no. 140/2021) - do not apply to legal-entity Clients or to natural persons purchasing for purposes related to their professional activity.
10.2. The following conditions apply to legal-entity Clients:
- Products benefit exclusively from the warranty granted by the manufacturer, in accordance with the manufacturer’s warranty certificate;
- the return of stock Products may be accepted only with EDK’s prior written consent, with the Products in their original packaging, unfitted and showing no signs of use; EDK may apply a restocking fee of up to 15% of the value of the returned Products;
- Customised Products and Made-to-Order Products are non-returnable;
- any observations regarding the quantity or apparent condition of the Products shall be communicated in writing within a maximum of 2 business days from receipt; after this period, the delivery is deemed accepted in these respects.
10.3. B2B commercial relationships conducted under a separate framework agreement signed with EDK are governed primarily by that agreement.
11. Liability
11.1. EDK is liable, under the law, for the Products it sells. Nothing in this document limits or excludes EDK’s liability in situations where the law prohibits such limitation or exclusion (in particular towards Consumers, for damage caused by defective products, or for wilful misconduct or gross negligence).
11.2. To the extent permitted by law, EDK shall not be liable for: indirect damage (loss of profit, vehicle downtime, temporary replacement costs, etc.); damage resulting from non-compliant fitting, use or maintenance of the Products; the consequences of using on public roads Products intended exclusively for off-road use or not subjected to the homologations required by law; discrepancies caused by incorrect information provided by the Client; delays attributable to the courier or to external manufacturers, insofar as EDK has acted with professional diligence.
11.3. For legal-entity Clients, EDK’s total liability, on any grounds, is limited to the value of the Products that caused the damage.
12. Force majeure
Neither party shall be liable for the non-performance of contractual obligations caused by a force majeure event (war, natural disasters, epidemics, major disruptions in international supply chains, decisions of public authorities, general strikes, etc.), proven in accordance with the law. The affected party shall notify the other party within a maximum of 10 days from the occurrence of the event. If the force majeure event lasts longer than 60 days, either party may terminate the Contract, with reimbursement of the amounts paid for undelivered Products.
13. Protection of personal data
13.1. EDK CONCEPT SRL processes Clients’ personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable national legislation, for the purposes described in the Privacy Policy available on the Site: processing and delivery of orders, invoicing, handling of warranties and complaints, compliance with legal obligations, marketing communications (only under the conditions provided by law), and service improvement.
13.2. Full details regarding the categories of data processed, the legal bases, storage periods, data recipients (courier companies, payment processors, accounting services, IT providers) and the rights of data subjects - including the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP) - can be found in the Privacy Policy and the Cookie Policy.
14. Intellectual property
The entire content of the Site (texts, product descriptions, photographs, graphic elements, structure, logos, as well as the EDK trademark, registered at European level) is the property of EDK CONCEPT SRL or, as the case may be, of its partners, and is protected by copyright and industrial property legislation. Copying, reproducing, distributing, publishing or using the content for commercial purposes, in whole or in part, without EDK’s prior written consent, is prohibited. The trademarks of the manufacturers and brands presented on the Site belong to their respective owners and are used by EDK in its capacity as distributor.
15. Reviews and user conduct
15.1. Reviews published on the Site originate from customers. In accordance with applicable legislation, EDK may verify whether reviews originate from persons who have actually purchased or used the Product concerned.
15.2. Publishing on the Site content that is illegal, defamatory, obscene, misleading or infringing third-party rights is prohibited. EDK reserves the right to remove such content and to restrict the accounts of users who breach these rules.
16. Dispute resolution. Governing law
16.1. Any dissatisfaction may be communicated directly to contact@edk.ro or by phone at +40 732 855 227 / +40 785 335 335 (Monday–Friday, 08:00–17:00 EET). EDK seeks the amicable resolution of any dispute, in accordance with the Complaints Resolution Policy available on the Site.
16.2. Alternative dispute resolution (ADR/SAL). Consumers may use the alternative dispute resolution mechanism within the Romanian National Authority for Consumer Protection (ANPC): https://anpc.ro/ce-este-sal/ - Alternative Dispute Resolution Directorate, Bd. Aviatorilor no. 72, district 1, Bucharest, Romania.
16.3. Disputes not resolved amicably fall within the jurisdiction of the competent Romanian courts, in accordance with the law. For legal-entity Clients, the parties agree on the jurisdiction of the courts at the registered office of EDK CONCEPT SRL.
16.4. This document is governed by Romanian law and is supplemented by the provisions of Law no. 365/2002 on electronic commerce, GEO no. 34/2014, GEO no. 140/2021 and the legislation applicable in this field. For Consumers residing in other EU Member States, this document is without prejudice to the mandatory consumer protection provisions of their state of residence.
17. Final provisions
17.1. If any clause of this document is declared null or unenforceable, the remaining clauses shall remain fully valid.
17.2. EDK’s failure to exercise any right provided for in this document does not constitute a waiver of that right.
17.3. For any questions regarding these Terms and Conditions, you may contact us at contact@edk.ro.
EDK CONCEPT SRL Str. Duiliu Marcu no. 50, Cisnădie, Sibiu County, 555300, Romania VAT: RO39283859 | Trade Register no.: J2018000630329 | Share capital: RON 5,000